FAQ - Everything You Need to Know

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you will receive an email asking you to choose your payment method. After payment is confirmed, we will send you a tracking code so you can follow your order every step of the way.

If you have any questions or need assistance, we’re always here for you! Feel free to reach out via:

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Message us on our official pages.

Our team is ready to help and make your shopping experience smooth and enjoyable! 💙

✔ Check our Size Guide to find your perfect fit. ✔ Read product descriptions carefully for details. ✔ Follow us on social media for exclusive updates and promotions!

Still have questions? We’re here to help! 💬

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Message us on our official pages.

To find the perfect fit, we recommend checking our Size Guide, where you'll find detailed measurements for each product.

If you're unsure or need personalized advice, we’d love to help! Feel free to reach out to us—our team is always happy to assist:

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Message us on our official pages for quick assistance.

We’re here to make sure you get the best fit and feel great in your Articool pieces! 💙

Yes, we proudly ship to most countries around the world! Wherever you are, Articool ensures that your favorite products arrive right at your doorstep. Shipping times and costs may vary depending on your location, but we strive to provide fast and reliable delivery services to all our customers.

If you’d like more information about delivery times and costs for your region, or if you have specific questions, don’t hesitate to reach out to us via:

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Message us on our official pages.

We’re here to make your shopping experience seamless, no matter where you are. Happy shopping! 🌍

To get your items to you ASAP, we sometimes need to ship different items from different locations like our multiple distribution centers and retail stores.

We process orders within 3 business days.

• For the United States: Shipping takes an additional 4 to 5 business days, bringing the total delivery time to approximately 7 to 8 business days.
• For Europe: The total delivery time is approximately 10 business days.
• For Africa:
• North Africa: Delivery takes about 15 to 20 business days.
• Sub-Saharan Africa: Delivery may take up to 20 to 30 business days, depending on the destination.

Please note that delivery times may vary slightly depending on your exact location and local shipping conditions.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We’ll do our best to update it before your order is shipped to ensure you receive your package without any issues.

However, if the package has already been shipped and is returned to us due to an incorrect or incomplete address, we will kindly ask you to cover the shipping costs for resending the items.

For any changes or assistance, feel free to reach out to us via:

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Reach out to us through our official pages.

Our Online Return Policy: You can return or exchange any unused or defective merchandise by mail. Returns made within 30 days of the order delivery date will be refunded to the original payment method, while returns after 30 days will be refunded as an electronic merchandise credit sent via email. A restocking fee may apply to most mail returns. Please note that personalized and final sale items cannot be returned or exchanged. For more details, visit our Returns + Exchanges page.

We accept a variety of payment methods to make your shopping experience as seamless as possible:

• E-Dinars, MasterCard, and Visa cards
• Bank transfers
• Postal mandates and deposits

If you have any questions or need assistance, feel free to contact us through one of the following channels:

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Reach out to us through our official pages

We’re here to help and ensure your shopping experience is smooth and enjoyable!

You can request modifications or cancellations within 24 hours of placing your order by contacting our customer service team. After this timeframe, we cannot guarantee changes as your order may have already been processed.

For assistance, feel free to reach out to us via:

• Email: contact@articool.tn
• WhatsApp: +216 99130130
• Social Media: Connect with us through our official pages.